Refund policy
Returns, Exchange & Refund Policy
Jacked Nutrition — Applicable to orders placed and delivered within Pakistan only.
1. Our Commitment
Every product sold by Jacked Nutrition is 100% genuine and sourced through authorised channels. If a product you receive from us is ever proven not to be authentic, we will make it right — see Section 9.
We want you to order with confidence. If something is wrong with your order, contact us and our Customer Service team will resolve it fairly and quickly.
2. Return & Exchange Window
You have 7 days from the date of delivery to request a return or exchange.
Requests received after the 7-day window cannot be accepted.
3. Eligibility Requirements
To qualify for a return or exchange, all of the following must apply:
- The request is made within 7 days of delivery
- The product is sealed, unopened and unused
- The product is in its original packaging, with all seals, tags, stamps, QR codes, barcodes and serial numbers intact
- The original invoice or proof of purchase is provided
- The product has not been tampered with or damaged after delivery
4. Items We Cannot Accept
The following are not eligible for return or exchange:
- Products that have been opened, used, or had the seal broken
- Products with missing or damaged packaging, invoice, serial number, stamp, QR code or barcode
- Products returned without an approved return request
5. Cash on Delivery (COD) Orders
Under COD terms in Pakistan, couriers are not permitted to allow customers to open packages before payment is made. Please do not ask or pressure the courier to do so.
Your right to inspect and return the order begins after payment has been made and delivery acknowledged. If there is an issue, notify us within 7 days of delivery and our team will guide you through the process.
6. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or is the wrong product, contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product and the outer packaging
- A short description of the issue
We will evaluate the claim and arrange a replacement or refund at our cost. Damage claims raised after 48 hours may not be accepted, as we cannot verify whether the damage occurred in transit.
7. How to Start a Return or Exchange
Step 1 — Raise the request. Contact Customer Service within 7 days of delivery:
- Email: csr@jackednutrition.pk
- Phone / WhatsApp: 0092-333-5695695
Include your order number, the item(s) concerned, and the reason for the request.
Step 2 — Wait for approval. Our team will review and confirm whether your request is approved, along with return instructions. Items sent back without an approved return request will not be accepted.
Step 3 — Return the product. Once approved, you may either:
- Visit our branch with the product and collect your replacement, or
- Courier the product to the address provided by our team, securely packed in its original packaging
Step 4 — Receive your replacement or refund. Replacements are dispatched within 2–5 working days of us receiving and inspecting the returned product, subject to stock availability.
8. Return Shipping Costs
| Reason for return | Who pays return shipping |
|---|---|
| Damaged, defective, or wrong item sent | Jacked Nutrition |
| Authenticity claim (verified) | Jacked Nutrition |
| Change of mind, ordering error, or any other reason | Customer |
9. Refunds
Refunds are issued only where a return has been approved and a replacement is unavailable or not requested.
- Refunds are processed within 14 working days of us receiving and inspecting the returned product
- Refunds are issued to the original payment method for prepaid orders (card, wallet, bank transfer)
- For Cash on Delivery orders, refunds are issued by bank transfer to an account in the customer's name, or as store credit — your choice at the time of approval
- Bank processing times may add a few additional days after we release the refund
- Original shipping charges are non-refundable except where the fault is ours
If more than 14 working days have passed since your refund was approved and you have not received it, contact csr@jackednutrition.pk with your order number.
If the exchange item is out of stock, we will issue store credit that can be applied to any future purchase, or a refund under the terms above.
10. Authenticity Guarantee
Jacked Nutrition supplies authentic, quality-assured products across Pakistan. If a product purchased directly from us is proven not to be genuine through verification with the brand or authorised distributor, we will refund double the purchase price of that product.
This guarantee applies only to products purchased directly from jackednutrition.pk or an authorised Jacked Nutrition branch, with valid proof of purchase.
11. Contact Us
Customer Service (returns, exchanges, refunds) Email: csr@jackednutrition.pk Phone / WhatsApp: 0092-333-5695695
Customer Service hours: 9 AM to 11 PM
Jacked Nutrition reserves the right to update this policy at any time. The version published on jackednutrition.pk at the time of your order applies to that order.