CASH ON DELIVERY RETURN/EXCHANGE POLICY
All the Customers are hereby notified that as per the terms and conditions of COD (Cash on delivery) in Pakistan, the courier company will not allow the customer to open the package before the payment has been made.
You, as a customer, has the right to return the package only after payment and acknowledgement of delivery to the courier company.
If you need to return the package you would need to notify us after the payment has been made and send us back the package by coordinating with our Customer Service team.
Please do not force the courier person to open the package as it is against the rules and regulations of COD Pakistan.
Here at Jacked Nutrition, we take pride in making sure that every customer gets a positive experience. Customers can order with confidence and peace of mind knowing that their money will never be wasted on a product that is not authentic. If you ever feel that way, contact us and we will ensure that your situation is remedied quickly and fairly by our dedicated Customer Service team.
Any product purchased from Jacked Nutrition online can be exchanged with in 7 days of delivery unless;
- Original invoice is not provided by the Customer
- Product has been opened or used.
- For issues like allergic reactions, Gastric issues, headache etc, product will not be returned or exchanged. Please consult your Physicians before buying any supplement.
- Exchange requests are made outside the specified time frame of 7 days.
- Promotion/Discounted and Near expiry items will not be accepted for exchange.
- A product is damaged because of use or not in the original condition as when sold to Customer.
- Product that has been tempered or missing serial numbers /Original stamp/ QR Code or Barcode.
- Product not in original packing.
- In case the exchanged product is out of stock, the customer will be provided store credit which can be used for the next purchase.
We at Jacked Nutrition provides authentic quality products all over Pakistan and offer 200% money back guarantee if our product is proved not to be genuine.
For exchanges kindly contact our customer services
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at csr@jackednutrition.pk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at csr@jackednutrition.pk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csr@jackednutrition.pk.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at csr@jackednutrition.pk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at csr@jackednutrition.pk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csr@jackednutrition.pk.
hin 7 days of delivery by writing to us at sales@jackednutrition.pk or by calling us at 0092-333-5695695.
We look at each exchange very deeply as we want to ensure 100% customer satisfaction by minimizing our returns, so every exchange claim will be treated fairly.
EXCHANGE PROCEDURE:
- Customer needs to call our customer service team and lodge a request for exchange.
- If the request is acknowledged the customer needs to either visit our Jacked Nutrition branch with the product and collect the replacement or the customer needs to courier the product to our head office.
- In cases where a customer is returning through courier, the customer needs to securely pack the item in its original packing as received by the customer. Customer will bear shipping charges in such cases.
- If the product is returned through courier, we will ship the replacement within 2 to 5 working days depending on the courier company.
- Cash refunds will not be entertained.
